Clinical Pathology

  • Distribution Assistant Supervisor

    Job Location US-TX-Austin
    Posted Date 1 month ago(1 month ago)
    Regular Full-Time
    Second shift
  • Overview

    Responsible for assisting in the overall day to day operations of the Distribution department. This includes the transfer of reports, records, supplies, and medical specimens between the laboratory and the client office or hospital.  Responsible for providing assistance to the client in regard to problems, information, special requirements, etc. and keeping the laboratory leadership team informed in regard to client needs.  Maintains departmental operating policies and procedures.  Oversees that the employees adhere to departmental policies and procedures to include departmental programs, quality control, quality assurance, and safety. 

    Will assist to maintain departmental expenses and productivity by coming up with new or better ideas and help implement them as new procedures.

    Will be responsible to maintain overall operations and help cover for their immediate supervisor when they are out of the office or on vacation.




    • Directs departmental staff in the performance of their duties.
      • Oversees departmental general orientation and training of employees in specimen handling, dispatching calls and filling supply orders
      • Will assist in completion of competency/compliance testing and performance appraisals for employees in a timely manner
      • Counsels employees when indicated in accordance with CPL and departmental policies and make sure employees follow procedures as indicated
      • Utilizes staff effectively through scheduling and work assignments


    • Oversees and maintains the following departmental programs
      • Institutes and revises departmental policies and procedures as needed for Courier and Logistics tasks.
      • Develops and maintains departmental quality assurance and quality control programs, taking corrective action when indicated
      • Follows and enforces all safety, infection control, and OSHA Blood borne Pathogen guidelines
      • Assists with continuing education programs within the department
      • Assists with filling in for their immediate supervisor when they are out of the office


    • Utilizes the following tools to manage departmental resources
      • Will use the provided materials to ensure productivity and come with new ways to aide in the department budget
      • Identifies and recommends items for capital purchase
      • Demonstrates efficiency by performing procedures rapidly and accurately while determining priority at the same time.  Strives to meet departmental goals for completion times


    • Ensures timely delivery of reports, records, etc.
      • Maintains daily pick-up and delivery within specified time for those customers as designated in courier program.
      • Answers inquiries for courier program, client supplies, and basic customer related issues.
      • Ensures vehicle maintenance and fuel cards are up to date.
      • Maintains safe driving habits by abiding to all laws.


    • Utilizes personal and professional skills to promote successful relationships with management, supervisors, subordinates, co-workers and clients
      • Communicates with staff to ensure highest level quality of work for each specimen received
      • Strives to maintain a positive and harmonious work environment
      • Maintains and supports a service oriented relationship with clients and all other employees
      • Respects and maintains the confidentiality of information relative to clients and patients
      • Follows all company policies and procedures


    • Enthusiastically performs miscellaneous duties with completion in a designated time frame


    Scope:  Promotes quality client/patient relations and creates a supportive climate by serving as a role model for behavior.  Respects and maintains the confidentiality of information relative to the laboratory.  Adheres to all laboratory policies and regulations.  Works with minimal direction.  Functions as a liaison between the organization and the organization’s customers.    Operates general laboratory equipment, including but not limited to:  telephones, computer keyboards and CRT.  Effectively communicates via written, verbal, face-to-face, telephone, and computer methods.  Operates a conventional vehicle (car, truck, and/or van).


    Education and Experience: 

    Minimum- High School Diploma or GED

    Preferred- Previous supervisory experience. 


    Skills:  Ability to write accurate and concise memos and required correspondence.  Ability to collect and analyze data using statistical methods.  Ability to communicate effectively at all levels within the organization and with organization’s customers. 


    Reporting Relationship: 

    Reports to the Distribution Supervisor.


    Physical Requirements:  Requires light to medium lifting and carrying of objects weighing up to 50 pounds.  Requires manipulation of tools, objects, and equipment using the following physical motions:  pushing, pulling, lifting, reaching above shoulder height, grasping with both hands, pinching with thumb and forefinger, twisting with hand and wrist, lifting up, lifting down, and reaching under.  Routinely requires coordination of two or more physical operations


    Environmental Demands:  Works in temperature controlled environment with some days outside driving or riding with employees as needed.


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