Responsible for delivering high quality service on all calls answered in the clinical queue. Requires ability to multi-task in a high stress environment. Provides accurate and timely information to supporting cpl departments, clients, and patients. Adheres to departmental policies and procedures to include departmental programs such as call quality monitors and incentive call volume.
Promotes quality client/patient relations and creates a supportive climate by serving as a role model for other employees. Respects and maintains the confidentiality of laboratory and financial information. Practices and adheres to all company policies and regulations.
Utilizes clinical resources and customer service skills to effectively and efficiently handle telephone calls
Utilizes job knowledge, judgment, and problem solving skills to ensure quality and fast turn around time on client or patient requests
Effectively utilizes departmental resources
Utilizes personal and professional skills to promote excellent customer service.
Minimum – High School diploma or equivalent (GED)
Preferred – Associates degree or Medical Assistant training
Minimum – 1 year of Call Center experience and/or experience in other department(s) at CPL or another laboratory.
Preferred – 1 year or more of Call Center experience and Medical or Billing experience.
Excellent customer service and communication skills. Analytical and problem-solving skills. Ability to cope with varied levels of workload and multiple tasks. Ability to adapt to changing work environment. Able to type at least 35 wpm.