Clinical Pathology - Do Not Use

Customer Service Representative

US-NV-Las Vegas
1 month ago
Type
Regular Full-Time
Shift
First shift

Overview

Responsible for delivering high quality service on all calls answered  in the billing queue. Requires ability to multi-task in a high stress environment.  Provides accurate and timely information to supporting cpl  departments, clients, and patients.  Adheres to departmental policies and procedures to include departmental programs such as call quality monitors and incentive call volume.

 

Promotes quality client/patient relations and creates a supportive climate by serving as a role model for other employees.  Respects and maintains the confidentiality of laboratory and financial information.  Practices and adheres to all company policies and regulations.

Responsibilities

Utilizes billing resources and customer service skills to effectively and efficiently handle telephone calls

  • Follows billing procedures for processing claims, analyzing accounts, and documenting action performed
  • Ability to accurately complete the necessary paperwork for appropriate action by the Account Receivable department.
  • Understands and operates computer resources proficiently
  • Ability to positively meet the needs of cpl patients and clients through professional communication

Utilizes job knowledge, judgment, and problem solving skills to ensure quality

  • Follows established policies and procedures for billing, documentation, and customer service.
  • Identifies problems which may adversely affect the billing process or customer   service and takes appropriate action, including supervisor notification.
  • Understands and follows all cpl policies.
  • Understands and follows all HIPAA guidelines.
  • Participates in departmental Customer Service Meetings.
  • Follows Compliance procedures and participates in Compliance training.

Effectively utilizes departmental resources                                                  

  • Demonstrates efficiency by handling calls promptly and determining priority based on the situation.
  • Utilizes appropriate supplies with minimal waste.
  • Utilizes slow times constructively.                                                                                                            

Utilizes personal and professional skills to promote excellent customer service.

  • Communicates with cpl staff and its customers to ensure quality.
  • Maintains and supports a service oriented relationship with customers.
  • Respects and protects the confidentiality of information relative to patients and clients.
  • Strives to preserve a positive work environment.

 

 

 

 

 

 

 

 

 

Qualifications

Education:

Minimum – High School diploma or equivalent (GED)

 

Preferred – Associates degree or Medical Assistant training

 

Experience:

Minimum – 1 year of Call Center experience and/or experience in other department(s) as cpl or  another laboratory.

 

Preferred – 1 year or more of Call Center experience and Medical or Billing experience.

 

Skills:

Excellent customer service and communication skills. Analytical and problem-solving skills.  Ability to cope with varied levels of workload and multiple tasks.  Ability to adapt to changing work environment.  Able to type at least 35 wpm.

 

Additional Information

Must be able to successfully complete pre-employment background check and drug screen, EOE

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