Clinical Pathology - Do Not Use

Operations Manager

US-TX-San Antonio
1 month ago
Type
Regular Full-Time
Shift
First shift

Overview

This position contributes to Clinical Pathology Laboratories success by assisting the regional manager in executing the operations of the laboratory.  This job assists and supervises a team of employees that may include phlebotomists, laboratory technologists, laboratory assistants, couriers, processors, data entry, and department supervisors to create and maintain excellent service for our clients and patients. This position is responsible for leadership and acts in accordance with all Clinical Pathology Laboratories policies and procedures.

Responsibilities

  1. Review operational key business indicators and expenses to identify problems, concerns, and opportunities for improvement in order to provide advice and direction to the team members and supervisors to achieve operational goals. Prepare reports as required by the Regional Manager. Support the Regional Manager in implementing company programs by working directly with all team members to execute action plans that meet operational and organization objectives.
  2. Responsible for hiring, orientation, evaluations, and time-keeping for team members. Be a model of compliance and always follow and enforce the policies and procedures of Clinical Pathology Laboratories.
  3. Collaborate with the Regional Manager to increase revenue while controlling operational costs. Identify trends and forecasts the needs for the laboratory. Monitor and evaluate inventory ordering and supply levels to create areas of improvement
  4. Communicate clearly, concisely and accurately in order to ensure effective laboratory operations. Filter communication to the staff as directed by the Regional Manager.
  5. Engage with team members, patients, and clients to develop relationships and understand the needs that may be communicated to increase overall satisfaction. Model a patient satisfaction attitude, deliver above expected service results, and supervise staff to ensure they are committed to service excellence.

Qualifications

Education:  Degree in Medical Technology or Business Administration preferred.

 

Experience:  Supervisory experience is required.  Experience in clinical laboratory setting or service organization is preferred. 

Additional Information

Must be able to successfully complete pre-employment background check and drug screen, EOE
 
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