Position Summary: This position requires the ability to multitask. Must be able to answer multi-line phone professionally and efficiently, greet patients, enter patients into lab computer systems and maintain a professional and welcoming environment in the Patient Service Center. This position provides a high level of customer service to the patients visiting CPL. Must adhere to departmental policies and procedures and be able to take and follow direction.
II. Enthusiastically performs miscellaneous duties with completion in a designated time frame.
Scope: Promotes quality patient/client relations and creates supportive climate by serving as a role model. Respects and maintains the confidentiality of information relative to the laboratory. Adheres to all laboratory policies and regulations. Works with minimal direction, consults with supervisors as needed. Effectively communicates via written, verbal, face-to-face, telephone, and computer methods.
High School Diploma or GED
Minimum – Prefer experience in customer service and/or in a healthcare environment.
Skills: Ability to communicate effectively at all levels within the laboratory and with laboratory customers. Ability to read and write. Ability to type proficiently.