Clinical Pathology

Patient Service Assistant

Job Location US-TX-Austin
Posted Date 2 weeks ago(2/2/2018 12:15 PM)
Regular Full-Time
First shift


Position Summary:  This position requires the ability to multitask.  Must be able to answer multi-line phone professionally and efficiently, greet patients, enter patients into lab computer systems and maintain a professional and welcoming environment in the Patient Service Center.  This position provides a high level of customer service to the patients visiting CPL.    Must adhere to departmental policies and procedures and be able to take and follow direction.   


Principle Responsibilities:


  • Answering the phone, effectively and efficiently 
    • Directing callers to the appropriate person or department in a timely manner.
    • Accurate messages distributed quickly.
    • Maintaining professional environment at the front desk both through communication and appearance, keeping the front desk tidy.
    • Able to work independently at the front desk as well as being part of the Patient Service Center Team.  
  • Greeting and thanking patients
    • Greet patients as they enter Patient Service Center. 
    • Check in patients
    • Thank patients as they leave.
  • Enter patients into lab computer systems                                                           
    • Enter patients into Atlas upon arrival
    • Prepare paperwork for phlebotomist
      • Gather patient demographics
      • Obtain insurance information
      • Take payments from patients
    • Gather tubes necessary for phlebotomist to draw patient
    • Use MISYS and understand specimen requirements                                                                                                                                              
  • Provides a high level of customer service
    •  Communicates with phlebotomy staff and patients to ensure quality patient care.
    •  Maintains and supports a service oriented relationship with clients.
    •  Respects and maintains the confidentiality of information relative to patients.
    •  Strives to maintain a positive work environment.


       II.      Enthusiastically performs miscellaneous duties with completion in a designated time frame.


Scope:  Promotes quality patient/client relations and creates supportive climate by serving as a role model.  Respects and maintains the confidentiality of information relative to the laboratory.  Adheres to all laboratory policies and regulations.  Works with minimal direction, consults with supervisors as needed.  Effectively communicates via written, verbal, face-to-face, telephone, and computer methods.



High School Diploma or GED




Minimum – Prefer experience in customer service and/or in a healthcare environment.


Skills:  Ability to communicate effectively at all levels within the laboratory and with laboratory customers.  Ability to read and write. Ability to type proficiently.


Additional Information

Must be able to successfully complete pre-employment background check and drug screen, EOE.


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