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Responsible for delivering high quality service on all calls answered in the billing queue. Requires ability to multi-task in a high stress environment. Provides accurate and timely information to supporting cpl departments, clients, and patients. Adheres to departmental policies and procedures to include departmental programs such as call quality monitors and incentive call volume.
Promotes quality client/patient relations and creates a supportive climate by serving as a role model for other employees. Respects and maintains the confidentiality of laboratory and financial information. Practices and adheres to all company policies and regulations.
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Responsible for accurately obtaining blood samples via venipuncture and capillary collection procedures with minimum customer discomfort. Provides care to patients whose ages range from infant to geriatric. Ensures specimen integrity by adhering to the laboratory’s procedures for specimen collection, handling, and processing. Adheres to departmental policies and procedures to include departmental programs, quality control, quality assurance, and safety.
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Responsible for accurately obtaining blood samples via venipuncture and capillary collection procedures with minimum customer discomfort. Provides care to patients whose ages range from infant to geriatric. Ensures specimen integrity by adhering to the laboratory’s procedures for specimen collection, handling, and processing. Adheres to departmental policies and procedures to include departmental programs, quality control, quality assurance, and safety.
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Position: Customer Service Assistant Supervisor
Position Summary:
Responsible for assisting in the overall day to day operation of the customer service departments and subdepartments for all shifts seven days a week. Responsible for ensuring call wait time is a major focus and priority. Responsible for assisting with the oversight of personnel including motivating, training, evaluating, counseling, and documentation of performance, feedback to department employees and other CPL departments from data received in the Customer Service department. Responsible for ensuring the paperwork produced in Customer Service is accurate and timely (i.e, ARDFs/CRDFs, A/R paperwork, Add- On requests) and ensuring timely followup to the client. Responsible for taking escalated calls, supervising employees, and inbound calls. Responsible for delivering high quality service on all calls answered in the clinical, remote, physician and Sonic laboratory queue. Superior ability to multi-task in a high stress environment. Provides accurate and timely information to supporting CPL departments, clients, and patients.. Promotes quality relations and creates a supportive climate by serving as a role model. Respects and maintains the confidentiality of information relative to the laboratory. Adheres to and enforces prescribed laboratory safety policies and regulations.
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Responsible for accurately obtaining blood samples via venipuncture and capillary collection procedures with minimum customer discomfort. Provides care to patients whose ages range from infant to geriatric. Ensures specimen integrity by adhering to the laboratory’s procedures for specimen collection, handling, and processing. Adheres to departmental policies and procedures to include departmental programs, quality control, quality assurance, and safety.
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Responsible for accurately obtaining blood samples via venipuncture and capillary collection procedures with minimum customer discomfort. Provides care to patients whose ages range from infant to geriatric. Ensures specimen integrity by adhering to the laboratory’s procedures for specimen collection, handling, and processing. Adheres to departmental policies and procedures to include departmental programs, quality control, quality assurance, and safety.
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Responsible for filling supply orders from clients and phlebotomists and performing usage audits. Responsible for providing assistance to the customer with regard to problems, information, special requirements, etc. and keeps the laboratory leadership team informed with regard to customer needs. Responsible for warehouse inventory orders, office supply orders, stocking and managing inventory levels. Adheres to departmental policies and procedures to include departmental programs, quality control, quality assurance, and safety.
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Responsible for accurately obtaining blood samples via venipuncture and capillary collection procedures with minimum customer discomfort. Provides care to patients whose ages range from infant to geriatric. Ensures specimen integrity by adhering to the laboratory’s procedures for specimen collection, handling, and processing. Adheres to departmental policies and procedures to include departmental programs, quality control, quality assurance, and safety.
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Responsible for accurately obtaining blood samples via venipuncture and capillary collection procedures with minimum customer discomfort. Provides care to patients whose ages range from infant to geriatric. Ensures specimen integrity by adhering to the laboratory’s procedures for specimen collection, handling, and processing. Adheres to departmental policies and procedures to include departmental programs, quality control, quality assurance, and safety.
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Responsible for accurately handling and processing all laboratory specimens, ensuring specimen integrity by adhering to laboratory procedures. Serves as a resource for specimen and testing information. Adheres to departmental policies and procedures to include department programs, quality control, quality assurance, and safety.
Promotes quality client/patient relations and creates supportive climate by serving as a role model for behavior. Respects and maintains the confidentiality of information relative to the laboratory. Adheres to all laboratory policies and regulations. Works with minimal direction, consults with technologists and general supervisor as needed. Operates general laboratory equipment, including but not limited to: telephones, computer keyboards and CRT, and centrifuges. Effectively communicates via written, verbal, face-to-face, telephone, and computer methods.
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Responsible for accurately handling and processing all laboratory specimens, ensuring specimen integrity by adhering to laboratory procedures. Serves as a resource for specimen and testing information. Adheres to departmental policies and procedures to include department programs, quality control, quality assurance, and safety.
Promotes quality client/patient relations and creates supportive climate by serving as a role model for behavior. Respects and maintains the confidentiality of information relative to the laboratory. Adheres to all laboratory policies and regulations. Works with minimal direction, consults with technologists and general supervisor as needed. Operates general laboratory equipment, including but not limited to: telephones, computer keyboards and CRT, and centrifuges. Effectively communicates via written, verbal, face-to-face, telephone, and computer methods.
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Responsible for accurately obtaining blood samples via venipuncture and capillary collection procedures with minimum customer discomfort. Provides care to patients whose ages range from infant to geriatric. Ensures specimen integrity by adhering to the laboratory’s procedures for specimen collection, handling, and processing. Adheres to departmental policies and procedures to include departmental programs, quality control, quality assurance, and safety.
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Responsible for accurately obtaining blood samples via venipuncture and capillary collection procedures with minimum customer discomfort. Provides care to patients whose ages range from infant to geriatric. Ensures specimen integrity by adhering to the laboratory’s procedures for specimen collection, handling, and processing. Adheres to departmental policies and procedures to include departmental programs, quality control, quality assurance, and safety.
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Responsible for accurately obtaining blood samples via venipuncture and capillary collection procedures with minimum customer discomfort. Provides care to patients whose ages range from infant to geriatric. Ensures specimen integrity by adhering to the laboratory’s procedures for specimen collection, handling, and processing. Adheres to departmental policies and procedures to include departmental programs, quality control, quality assurance, and safety.
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Responsible for performing moderate and high complexity testing. Analyzes, reviews, and reports test results and quality control results and takes remedial action when indicated. Ensures specimen integrity by adhering to the laboratory’s procedures for specimen handling and processing. Adheres to departmental policies and procedures to include departmental programs, quality control, quality assurance, and safety.
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Responsible for accurately obtaining blood samples via venipuncture and capillary collection procedures with minimum customer discomfort. Provides care to patients whose ages range from infant to geriatric. Ensures specimen integrity by adhering to the laboratory’s procedures for specimen collection, handling, and processing. Adheres to departmental policies and procedures to include departmental programs, quality control, quality assurance, and safety.
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Position Summary: Responsible for accurately obtaining blood samples via venipuncture and capillary collection procedures with minimum customer discomfort. Provides care to patients whose ages range from infant to geriatric. Ensures specimen integrity by adhering to the laboratory’s procedures for specimen collection, handling, and processing. Adheres to departmental policies and procedures to include departmental programs, quality control, quality assurance, and safety.
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Responsible for performing moderate and high complexity testing. Analyzes, reviews, and reports test results and quality control results and takes remedial action when indicated. Ensures specimen integrity by adhering to the laboratory’s procedures for specimen handling and processing. Adheres to departmental policies and procedures to include departmental programs, quality control, quality assurance, and safety.
Promotes quality client/patient relations and creates supportive climate by serving as a role model for behavior. Respects and maintains the confidentiality of information relative to the laboratory. Adheres to all laboratory policies and regulations. Works with minimal direction. Functions as a liaison between the laboratory and the laboratory clients. Operates general laboratory equipment, including but not limited to: telephones, computer keyboards and CRT, automated analyzers, centrifuges, microscopes, manual and automated pipettes. Effectively communicates via written, verbal, face-to-face, telephone, and computer methods.
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This position contributes to Clinical Pathology Laboratories success by assisting the regional manager in executing the operations of the laboratory. This job assists and supervises a team of employees that may include phlebotomists, laboratory technologists, laboratory assistants, couriers, processors, data entry, and department supervisors to create and maintain excellent service for our clients and patients. This position is responsible for leadership and acts in accordance with all Clinical Pathology Laboratories policies and procedures.
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Responsible for the transfer of reports, records, supplies, and medical specimens between the laboratory and the client’s office or between lab and hospital. Responsible for providing assistance to the customer with regard to problems, information, special requirements, etc. and keeps the laboratory leadership team informed with regard to customer needs. Responsible for safe driving habits. Adheres to departmental policies and procedures to include departmental programs, quality control, quality assurance, and safety.
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